People
Answering phones …
When a customer calls, who answers the phone? Odds are good it’s a call center. If you need to, can you reach the owner, or the president of the company?
At Woodland, an employee answers. And if you need us to, we’ll track down the bosses!
Process
“We made some good decisions about quality early on.”
Documenting every process allows us to identify problems quickly, take corrective action immediately, and make near zero mistakes.
Paper
Our role in it is multifaceted. Paper experts, printing experts, logisticians, problem solvers, and customer advocates. As paper merchants, our most significant value-add is making your job easier. Keeping that simple concept at the beginning of everything we do seems to be working out. we’re going to keep doing it!
Paper People
Customer Commentary!
One of our customers shares what it’s like to be a partner with a paper company.
https://www.woodlandpaper.com/wp-content/uploads/2016/07/Mark_Orban_Ideas.mp3
https://www.woodlandpaper.com/wp-content/uploads/2016/07/Dan_Kelly_Independant.mp3
They [Woodland] answer the phone. I can’t really put into words how frustrating it is listening to one of our paper suppliers pitch me printing services while I’m on hold.
https://www.woodlandpaper.com/wp-content/uploads/2016/07/Renee_Krull_Easy-to-Work-With.mp3
